Customer Service:
The quickest way to reach us
is by email. You will usually receive a response within a few
hours. If you would like to call, please leave a detailed message.
If we can't get to the phone, we will get back to you as quickly
as possible.
cookiecuttersandmore@yahoo.com
509-926-3331
Cookie Cutters and More
PO Box 611
Greenacres Wa 99016
Shipping:
Please allow 24-48
hours weekdays for processing. Our standard shipping method
is USPS Mail, which usually arrives within 3-8 business days,
except during the busy holiday season. We also offer Priority
3 day mail and Express Mail.
Monday-Friday. You will receive a email
from Pay Pal with your tracking info.
You can track your orders here:
www.usps.com/shipping/trackandconfirm.htm
We do not include a invoice in your
order. Please print out your invoice at time of order.
Standard US Shipping Cost:
Shipping charges are
based on total amount of your order.
$0.01-$5.99 = $2.95
$6.00-$34.99 = $5.95
$35.00-$69.99 = $7.95
$70.00-$99.99 = $9.95
$100.00 and Up =$13.95
Backorders/Discontinued
Items:
All Items are subject to Prior Sale. Please be aware that it
is possible we will be sold out or out of stock when your order
comes through. If this is the case, we will notify you immediately.
We will issue you a refund or notify you
of the expected delivery date.
Back
ordered items are shipped as soon as available.
Missing
Items, Damaged Product or
Wrong Order:
We
sincerely apologize for the inconvenience this may cause.
Please examine all products upon receipt. If your order arrived
damaged, is defective or we sent the wrong thing contact us
within 7 days and we'll try to resolve the problem to
your satisfaction, by either refunding your
money,
or exchanging the item(s) at no expense to you.
Incorrect
Address:
We are not responsible for
incorrect
Addresses given. Please make sure to update your
PayPal account with the correct shipping address.
If the address is incorrect or outdated the
package is typically returned to us by the carrier.
Orders can be reshipped at the purchaser's expense.
Please contact us immediately with changes if
your invoice has the wrong shipping address.
Undeliverable
Packages:
We are not
responsible for lost orders after they have shipped. If you
have not received your order after 7 days contact us and we
will consider solutions. We reserve the right to refuse refund
or reshipment. We are not responsible for incorrect
addresses given,refused shipments,
and/or unclaimed shipments.
Please
note that any claims for orders not received must be made
within 14 days of the shipping
date.
Return
Policy:
30-Day Money Back
Guarantee
If you are not satisfied with your purchase, simply return
the item in its original, unused condition (including all
original packaging and tags) within 30 days for a full refund,
less shipping costs.
If you have any questions or concerns regarding
your order or our return policy,
please contact us.
All Sizes Are Approximate
Wholesale
We are not wholesalers, but we do
offer some quantity discounts.
Click
Here
Thank You,
Cookie Cutters and More
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