We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need the receipt for proof of purchase.
To start a return, you can contact firstname.lastname@example.org
Under the Australian Consumer Law, certain consumer guarantees apply automatically, including that a product must be of acceptable quality - it is:
fit for the purpose for which it is commonly used
safe, durable and free from defects
acceptable in appearance and finish.
If a product does not meet the consumer guarantees, the consumer is entitled to a remedy. The type of remedy depends on whether the problem is major or minor.
DAMAGES AND ISSUES
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have and once the return is accepted you will be given a credit to make a separate purchase for the new item.
We will notify you once weve received and inspected your return and let you know if the refund was approved or not. If approved, youll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.